Customer Service

Frequently Asked Questions

• What are the Driver's License Requirements?

  Below are National driver's license requirement policies:

  - A valid driver's license along with a valid picture ID is required when picking up the rental;
  - No learner permits or photocopies are accepted;
  - Temporary driver's licenses are accepted only if valid during the rental period;​​​​​​
  - If the driver's license has no photo, the description on the license must match that of the renter.

• Is an International Driver’s License required for renting a car with National on Curacao?

  - An international Driver’s License is not required for renting a car with National on Curacao.

• ​​​​​​​Which qualifications do you need to rent a car?

  In order to qualify to rent a vehicle with National the following requirements must be met:

  - A valid driver's license issued by the country, or state, in which you reside;
  - Must be at least 23 years of age (when 23 and 24, driver is subject to an additional fee);
  - Driver must have a valid Credit Card.

• Is there a minimal Rental period?

  Typically, the minimal rental is for one (1) day. A day is considered 24 hours. Rentals lasting less than 24 hours will still be charged for one (1) day. During certain rental periods, a minimal rental period of 3 days may be required.

• Does National accept Debit Cards?

  Unfortunately, National will not accept Debit Cards. A valid Credit Card is required upon rental pick-up.

• Is there an extra fee if the car is returned later than agreed upon?

  Our rates are based on a 24-hour period, from the time of rental. If the car is returned later, late charges will apply. If a vehicle is returned later than 4 hours, an additional day will be charged.

• Which credit cards are accepted when renting a car at National?

  We accept the following Credit Cards: Visa, MasterCard, Discover Card and American Express.

• ​​​​​​​What is an additional driver?

  An additional driver is a person, besides the renter, that is authorized to drive the rental car. The driver’s license and age requirements for the additional driver are the same for the renter. National charges an additional driver fee for every additional driver added to the agreement.

• Are family members exempt from the additional driver fee?

  Family members of the renter that are added as additional driver are not exempt from the additional driver fee.

• I reserved and paid for a pre-paid voucher, but I will not be the driver of the rental car. Will the person that will be driving for me need to pay an additional driver fee?

  National works with many respected partners worldwide that offer pre-paid vouchers for rental. The name on the voucher should be the same name on the license, picture ID and Credit Card presented upon rental pick-up. Any person added as an additional driver, will be charged to the renter accordingly.

• Will you be blocking my Credit Card when I rent with you?

  Yes, we will reserve the amount of the rental and an additional amount on your Credit Card for the rental period. The additional amount could be as much as $ 1,000.00 depending on coverages waived or accepted.