We want you to know we remain committed and ready to help you get to wherever you need to be. As an essential services provider moving people, services and goods during this global health crisis, we remain open to help serve critical transportation infrastructure support, but we have temporarily adjusted our operations for the safety of our customers and employees.
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Adjusted Business Hours
Some of our rental locations are closed until further notice, while others have Adjusted Business Hours. Please call (+599-9) 869-4433 or 839-1310 for the latest information.
Monitoring
We are carefully monitoring the situation and following guidance on the health authorities, keeping our employees and customers top of mind with each and every decision.
Employee Wellbeing
Today – and every day – the safety and wellbeing of employees and customers is our top priority. We continue to take proactive steps to ensure we are doing our part to support and protect our employees and our broader community. We are encouraging employees to follow health authority best practices like frequent hand washing and staying home if they are feeling ill. We’ve also taken additional steps to ensure groups are practicing increased social distancing efforts while working, including limiting the number of employees at a location or within vehicles, avoiding large gatherings of employees, and encouraging employees to maintain distance from others whenever possible.
Vehicle Cleaning
We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our locations and vehicles. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations. We also have instructions in place for all employees about the proper cleaning of vehicles. Our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are frequently reinforcing the importance of this process with our employees.
Travel Flexibility
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. To provide you with flexibility for these changes, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.